Manage guest journey pre-arrival to post-departure
The Guest Services Manager oversees the daily Front Office operations, ensuring that the highest levels of hospitality and services are delivered as per required standards
Job Summary
The Guest Services Manager oversees the daily Front Office operations, ensuring that the highest levels of hospitality and services are delivered as per required standards.
Manages the guest journey from pre-arrival to post-departure and ensures the smooth running of the hotel operations by performing all tasks as required.
Upholds a flawless impression and perception of the Pullman Singapore Orchard, Pullman services, products, and colleagues.
Matching Summary
The Guest Services Manager oversees the daily Front Office operations, ensuring that the highest levels of hospitality and services are delivered as per required standards.
Skills & Requirements
Must-have
Oversee daily Front Office operations
Deliver highest levels of hospitality
Manage guest journey pre-arrival to post-departure
Ensure seamless service and operations
Handle problem resolution and guest incidents
Drive ALL Loyalty Programme registrations
Nice-to-have
Pioneering and stylish hotel environment
Seamless, fun, cool and smart interactions
Create memorable experiences through personalized service
Embrace and respond to change effectively
Key Requirements
Diploma from hospitality or related field
Minimum 3 years' relevant experience
At least 1 year at managerial level
Excellent communication and written skills in English