Technical Support Engineer - Sales Cloud

Salesforce UK

Base: $80,900 - $122,300 annually; bonus/equity: n...
Not specified
Salesforce platform troubleshooting
Java-based application debugging
Sql and database concepts
Salesforce is seeking a Technical Support Engineer for their Sales Cloud to deliver exceptional customer experiences by resolving complex technical issues. The ideal candidate will possess a strong technical background and excellent communication skills, thriving in a fast-paced, customer-focused environment

Job Summary

  • This role involves leading the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution.
  • Candidates will provide expert troubleshooting, guidance, and best practices to help organizations achieve measurable business value through the Salesforce platform.
  • The position offers a competitive base salary range of $80,900 - $122,300 annually along with comprehensive benefits including medical, dental, vision, and 401(k).

Matching Summary

Match Score: 85

Salesforce is seeking a Technical Support Engineer for their Sales Cloud to deliver exceptional customer experiences by resolving complex technical issues. The ideal candidate will possess a strong technical background and excellent communication skills, thriving in a fast-paced, customer-focused environment.

Salary

Base: $80,900 - $122,300 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, mental health, paid parental leave, 401(k), stock purchasing program

Skills & Requirements

Must-have

  • Salesforce platform troubleshooting
  • Java-based application debugging
  • SQL and database concepts
  • HTML JavaScript CSS LWC APEX
  • Customer-facing technical support

Nice-to-have

  • Mentoring team members in swarming
  • AI and conversational AI experience
  • Portuguese and Spanish language skills
  • Building consultative stakeholder relationships
  • Creating technical documentation articles

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 2+ years of technical support or software engineering experience
  • Proficiency in spoken and written English

Work Rights

Not specified

Tailored Resume

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