Customer Education Specialist

Canva

Austin, Texas, United States
Not specified; equity pyckages offered; health ben...
On-site
5+ years instructional design experience
Exceptional writing and narrative skills
Translate complex concepts into learning
This role focuses on designing engaging, intuitive learning experiences that help customers adopt new workflows and deepen their product understanding

Job Summary

  • This role focuses on designing engaging, intuitive learning experiences that help customers adopt new workflows and deepen their product understanding.
  • You will lead the full content lifecycle from research and insights to design, development, publication, and continuous iteration based on performance data.
  • The company offers equity packages, health benefits, a 401(k) plan, and an annual Vibe & Thrive allowance to support employee wellbeing.

Matching Summary

This role focuses on designing engaging, intuitive learning experiences that help customers adopt new workflows and deepen their product understanding.

Salary

Not specified; Equity packages offered; Health benefits and 401(k) with company contribution included

Skills & Requirements

Must-have

  • 5+ years instructional design experience
  • Exceptional writing and narrative skills
  • Translate complex concepts into learning
  • Adult learning principles knowledge
  • CMS/LMS platform proficiency

Nice-to-have

  • Experience with AI tools for drafting
  • Ability to manage ambiguous inputs
  • Cross-functional collaboration skills
  • Grit and curiosity mindset
  • Visual walkthrough creation experience

Key Requirements

  • 5+ years in instructional design or learning experience design
  • Portfolio showcasing clear, human, narrative-driven content
  • Strong ability to translate complex concepts into structured learning

Work Rights

Not specified

Tailored Resume

Cover Letter