Manager, Csm Korea & Japan

Adobe Media and Data Science Research (MDSR) Laboratory

Japan
Customer adoption and value realization
Proactive customer health monitoring
Cross-functional collaboration with sales
Lead, mentor and inspire a team of Customer Success Managers across Japan and Korea, fostering a culture of excellence, collaboration, and innovation

Job Summary

  • Lead, mentor and inspire a team of Customer Success Managers across Japan and Korea, fostering a culture of excellence, collaboration, and innovation.
  • Develop and roll out customer success strategies aligned with Adobe's overall objectives, taking into account the unique priorities and nuances of the business situation.
  • Adobe offers market-competitive employee benefits including health insurance, global days off, wellness fund, parental leave, and access to our Employee Stock Purchase Program.

Matching Summary

Lead, mentor and inspire a team of Customer Success Managers across Japan and Korea, fostering a culture of excellence, collaboration, and innovation.

Skills & Requirements

Must-have

  • Customer adoption and value realization
  • Proactive customer health monitoring
  • Cross-functional collaboration with Sales
  • Develop and execute data-driven CS strategies
  • Build trust with customer executives

Nice-to-have

  • Embrace change and experimental approach
  • Foster psychological safety and high engagement
  • Continuous learning and innovation culture
  • Drive company-wide customer-centric growth

Key Requirements

  • Minimum 5 years account management experience
  • Minimum 3 years leadership role experience
  • Native-level Japanese proficiency
  • Business proficiency in English
  • Business proficiency in Korean preferred

Work Rights

Not specified

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