Director, Customer Engineering

Elastic

United States
Base: $161,300 - $255,100 usd; bonus/equity: $69,0...
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Lead customer architects
Technical solutions for customers
Drive customer value and consumption
** Elastic is seeking a Director of Customer Engineering to lead their customer architect team, focusing on driving value from their Search AI and cybersecurity solutions. The ideal candidate will possess strong technical expertise, leadership skills, and the ability to foster customer-centricity while facilitating collaboration across teams. **

Job Summary

  • Lead and mentor Customer Architects, encouraging a culture of collaboration, innovation, and customer-centricity.
  • Serve as the technical pillar of leadership, ensuring that the region's strategies align with the technical nuances of our solutions.
  • Work in tandem with regional sales leaders, account teams, and other stakeholders to ensure seamless communication and alignment of objectives.

Matching Summary

Match Score: 75

** Elastic is seeking a Director of Customer Engineering to lead their customer architect team, focusing on driving value from their Search AI and cybersecurity solutions. The ideal candidate will possess strong technical expertise, leadership skills, and the ability to foster customer-centricity while facilitating collaboration across teams. **

Salary

Base: $161,300 - $255,100 USD; Bonus/Equity: $69,000 - $109,200 USD variable component; Benefits: Company-matched 401k, health coverage, stock program

Skills & Requirements

Must-have

  • Lead Customer Architects
  • Technical solutions for customers
  • Drive customer value and consumption
  • In-person presentations and relationship building
  • Market knowledge in distributed datastores

Nice-to-have

  • People-focused, business-driven leader
  • Culture of collaboration and innovation
  • Experience with Vectors, Machine Learning, GenAI

Key Requirements

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or related field preferred
  • Proven experience leading teams centered on consumption
  • Technical expertise in distributed datastores, observability, cybersecurity, or search
  • Familiarity with Elastic solutions is a significant advantage
  • 25% travel required

Work Rights

Not specified

Tailored Resume

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