Customer Care Agent

Fortuna Entertainment Group

Praha 2, Czech Republic
On-site
Customer support
Communication via phone, email, chat
Problem-solving
Fortuna Entertainment Group is seeking a Customer Care Agent for their call center in Prague. The role involves providing exceptional customer service and support through various communication channels, while fostering a positive and professional environment

Job Summary

  • Provide first-class customer support, ensuring high customer satisfaction with a positive, empathetic, and professional approach.
  • Communicate with customers via phone, email, and chat, responding quickly and effectively to inquiries and resolving complaints.
  • Enjoy a stable job in an interesting field with a friendly atmosphere, modern facilities, and comprehensive employee benefits including 5 weeks of vacation and quarterly bonuses.

Matching Summary

Match Score: 85

Fortuna Entertainment Group is seeking a Customer Care Agent for their call center in Prague. The role involves providing exceptional customer service and support through various communication channels, while fostering a positive and professional environment.

Skills & Requirements

Must-have

  • customer support
  • communication via phone, email, chat
  • problem-solving
  • product knowledge
  • team collaboration

Nice-to-have

  • positive and empathetic approach
  • stress resilience
  • willingness to learn
  • knowledge of betting environment

Key Requirements

  • Experience in customer service is an advantage
  • Ability to work Monday-Friday with short/long week shifts including every second weekend
  • Excellent spoken and written Czech
  • PC user knowledge
  • Knowledge of the betting environment is an advantage

Work Rights

Not specified

Tailored Resume

Cover Letter