Principal Digital Support Analyst (global Technical Operations)
001
Hybrid
8+ years professional experience
Mac computer support knowledge
Itil framework expertise
The Principal Digital Support Analyst at Company 001 is responsible for providing technical support and operational monitoring for users, ensuring effective utilization of hardware and software. This role requires a bachelor’s degree and over eight years of professional experience, focusing on problem-solving, communication, and leadership within a hybrid work environment
Job Summary
The Principal Digital Support Analyst provides technical support to users by responding to requests, conducting operational monitoring, and ensuring optimal utilization of hardware and software.
This role requires handling incoming calls professionally, tracking all interactions via service desk software, and proactively identifying trends to drive remediation efforts with IS groups.
Candidates must possess a Bachelor's degree or equivalent experience along with mastery of relevant technical skills including ITIL frameworks and advanced knowledge of Microsoft and Apple environments.
Matching Summary
Match Score: 85
The Principal Digital Support Analyst at Company 001 is responsible for providing technical support and operational monitoring for users, ensuring effective utilization of hardware and software. This role requires a bachelor’s degree and over eight years of professional experience, focusing on problem-solving, communication, and leadership within a hybrid work environment.
Skills & Requirements
Must-have
8+ years professional experience
MAC computer support knowledge
ITIL framework expertise
Incident Change Problem Management
Microsoft Windows and Apple environment
Nice-to-have
Programming debugging and code review skills
Advanced data processing knowledge
Leadership and training capabilities
Regulatory controls proficiency
Trend identification and remediation
Key Requirements
Bachelor's degree or equivalent experience
8+ years of professional experience
Relevant professional certification in IT preferred
Working knowledge of MAC computer support
Proficiency in ITIL Incident Change and Problem Management