The Team Member - Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat
Job Summary
The Team Member - Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat.
We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person.
Alight is committed to diversity, equity, and inclusion.
Matching Summary
The Team Member - Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat.
Skills & Requirements
Must-have
Customer service through phone and web chat
Efficiently communicate complex client plans
Adhere to client level SLAs
Deliver positive customer satisfaction
Meet or exceed client targets
Nice-to-have
Champion People, Grow with Purpose
Act with integrity and empower others
Embody the meaning of Be Alight
Key Requirements
Graduate with aggregate marks of >=55%
0-2 years experience International Customer Service Voice