Customer Service Support Representative

Labcorp

Albany, NY, US
Base: $17.75-$22ph; bonus/equity: not specified; b...
Onsite
High school diploma or equivalent
3 months customer service experience
Hipaa compliance knowledge
This role serves as a liaison between Labcorp, customers, and patients to resolve routine requests via phone or internet

Job Summary

  • This role serves as a liaison between Labcorp, customers, and patients to resolve routine requests via phone or internet.
  • Employees are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), and Paid Time Off if working 20+ hours weekly.
  • The position requires notifying clients of test results accurately and reviewing test forms for discrepancies while maintaining strict HIPAA compliance.

Matching Summary

This role serves as a liaison between Labcorp, customers, and patients to resolve routine requests via phone or internet.

Salary

Base: $17.75-$22/hr; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life, STD/LTD, 401(k), PTO, Tuition Reimbursement

Skills & Requirements

Must-have

  • High School Diploma or equivalent
  • 3 months customer service experience
  • HIPAA compliance knowledge

Nice-to-have

  • Bilingual in Spanish proficiency
  • Salesforce.com experience
  • Laboratory Information Systems experience
  • Microsoft Office proficiency
  • Healthcare industry background

Key Requirements

  • High School Diploma or equivalent
  • Minimum 3 months customer service experience
  • Ability to work onsite in Albany, NY

Work Rights

Not specified

Tailored Resume

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