Customer Service Representative (health/medical) – Hybrid (md) R0052093

Wolters Kluwer N.V

Hagerstown, MD, United States
Base: $29,700.00 - $49,650.00 usd; bonus/equity: n...
Hybrid
E-commerce background
Live chat crm experience
Salesforce proficiency
Wolters Kluwer is seeking a Customer Service Representative for their Health UpToDate division in a hybrid work setting. This entry-level role involves providing customer support, handling inquiries, and assisting with administrative tasks, requiring strong communication and problem-solving skills

Job Summary

  • This entry-level role focuses on delivering exceptional service and support to customers within the Health UpToDate division.
  • The position requires handling inquiries via phone, email, or chat while documenting interactions and resolving basic issues.
  • Wolters Kluwer offers comprehensive benefits including medical, dental, vision plans, 401(k), and paid parental leave.

Matching Summary

Match Score: 75

Wolters Kluwer is seeking a Customer Service Representative for their Health UpToDate division in a hybrid work setting. This entry-level role involves providing customer support, handling inquiries, and assisting with administrative tasks, requiring strong communication and problem-solving skills.

Salary

Base: $29,700.00 - $49,650.00 USD; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), Tuition Assistance

Skills & Requirements

Must-have

  • E-commerce background
  • Live chat CRM experience
  • Salesforce proficiency
  • Strong customer orientation
  • Basic problem-solving skills

Nice-to-have

  • Clear verbal and written communication
  • Attention to detail in documentation
  • Effective time management
  • Fundamental product knowledge
  • Team collaboration abilities

Key Requirements

  • Minimum 2 years of e-commerce experience
  • Must be legally authorized to work in the US without sponsorship
  • Experience with Salesforce or similar CRM systems

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter