Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems
Job Summary
Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems.
You'll be the go-to person to restore services and ensure our clients' satisfaction.
By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality.
Matching Summary
Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems.
Skills & Requirements
Must-have
Cross Technology Managed Services
Ticketing tools (ServiceNow preferred)
ITIL processes familiarity
Vendor and third-party experience
Proactive monitoring and incident resolution
Second-level support
Nice-to-have
Positive outlook under pressure
Client-focused interactions
Collaboration with automation teams
Support for L1 Engineers
Key Requirements
Moderate-level managed services experience
Bachelor's degree in IT/Computing or equivalent experience