Base: £27,032.00; bonus/equity: exciting bonus as ...
Fully remote
Excellent interpersonal and organisational skills
Analytical, investigatory and problem-solving skills
Highly effective verbal and written communication
Join a dynamic team at Portway House, Preston, guiding Lloyds Banking Group customers towards financial health through managing inbound calls and crafting personalized solutions
Job Summary
Join a dynamic team at Portway House, Preston, guiding Lloyds Banking Group customers towards financial health through managing inbound calls and crafting personalized solutions.
This role offers a competitive salary of £27,032.00 with bonus potential, free parking, easy transport links, and the flexibility to work from home after 6 months.
Capita provides internal career progression via Capita Academy, access to exclusive discounts, 23 days' holiday (rising to 27), company matched pension, and extensive health and wellbeing services.
Matching Summary
Join a dynamic team at Portway House, Preston, guiding Lloyds Banking Group customers towards financial health through managing inbound calls and crafting personalized solutions.
Salary
Base: £27,032.00; Bonus/Equity: Exciting bonus as you develop and demonstrate your skills; Benefits: Access to exclusive discounts, benefits and cash back, 23 days' holiday (rising to 27), company matched pension, life assurance, cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, Aviva DigiCare + Workplace services
Skills & Requirements
Must-have
Excellent interpersonal and organisational skills
Analytical, investigatory and problem-solving skills
Highly effective verbal and written communication
Experience using multiple computer systems
Understanding of OFCOM & FCA regulatory requirements
Nice-to-have
Empathy and ownership of customer
Resilience and drive to improve
Building rapport and meaningful conversations
Supportive and dynamic team environment
Key Requirements
Experience in call centre customer service
Experience in a fast-paced office environment
Experience dealing with vulnerable clients
Experience working in financial services
Prior experience with using multiple systems is essential