Job Summary

• The Regional Manager – Americas is responsible for leading the Customer Connect Center (CCC) operations across North and South America, ensuring high levels of customer service delivery and operational efficiency.
• This role will provide leadership, structure, and accountability within the region while strengthening collaboration with global CCC teams and the wider Service organization.
• The position offers benefits above the regular market and requires moderate travel across the Americas, with periodic attendance at global CCC leadership meetings.

Matching Summary

Skills & Requirements

Key Requirements

• Leadership experience managing regional/multi-site customer service teams
• Experience in international or cross-regional environments
• Strong background in customer service operations or shared service centers
• Demonstrated ability to lead teams through organizational change
• Strong communication and stakeholder management skills
• Desirable degree in Electrical Engineering or related fields
• Preferred experience leading teams across multiple locations
• Preferred experience working in a global or matrix organization

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