This role is essential in ensuring smooth order processing and exceptional customer service
Job Summary
This role is essential in ensuring smooth order processing and exceptional customer service.
The ideal candidate will be responsible for maintaining accurate records and supporting various operational tasks to facilitate efficient order fulfillment and customer interaction.
The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.
Matching Summary
This role is essential in ensuring smooth order processing and exceptional customer service.
Salary
Base: $26.00 - $29.00; Bonus/Equity: Geographic premium, annual discretionary incentive and equity awards; Benefits: Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability
Skills & Requirements
Must-have
Answer incoming customer calls
Verify outstanding information for orders
Manage shipping status report
Process and collect outstanding balances
Maintain organized records via scanning
Nice-to-have
Proactive customer service professional
Support operational tasks
Support design trade clients
Key Requirements
High school diploma or equivalent
Previous customer service or administrative support experience
Strong attention to detail and organizational skills
Excellent communication and interpersonal abilities