Deliver prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware
Job Summary
Deliver prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware.
Provide outstanding technical support to users - respond to incoming requests via phone and ticketing system in an efficient and effective manner.
St Vincent's is committed to providing compassionate and innovative care, enabling hope for those we serve.
Matching Summary
Deliver prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware.
Skills & Requirements
Must-have
First level technical support
Hardware, software, and network troubleshooting
Remote installation and administration
Ticket and request management
Customer satisfaction focus
Nice-to-have
Pioneering spirit and compassionate care
Collaborative and innovative environment
Hybrid work model encouraged
Key Requirements
Tertiary qualification or experience in IT
Excellent communication and problem-solving skills
Proficiency in Windows OS, O365, and remote management tools
Experience in healthcare or large complex environments