Bilingual Customer Service Representative L1-2 Gas Svs. (spanish, Mandarin Or Cantonese)

Consolidated Edison

New York, NY, United States
On-site
Spanish, mandarin or cantonese fluency
Inbound and outbound calls
Email correspondence handling
The CSR will be responsible for learning and understanding all facets of the two programs to best provide a plus one experience to our customers

Job Summary

  • The CSR will be responsible for learning and understanding all facets of the two programs to best provide a plus one experience to our customers.
  • Receive calls from customers and schedule appointments for the Gas Service Line Inspection (SLI) and Natural Gas Detector (NGD) programs using various systems.
  • We are dedicated to supporting the physical, mental, and financial health of our employees and their families.

Matching Summary

The CSR will be responsible for learning and understanding all facets of the two programs to best provide a plus one experience to our customers.

Skills & Requirements

Must-have

  • Spanish, Mandarin or Cantonese fluency
  • Inbound and outbound calls
  • Email correspondence handling
  • Scheduling appointments
  • First call resolution
  • Administrative work

Nice-to-have

  • Dynamic group involvement
  • Plus one customer experience
  • High volume accuracy
  • Culture of growth and learning

Key Requirements

  • High School Diploma/GED
  • Competency in Microsoft Excel, Word, and Outlook
  • Proficient in English and one foreign language
  • Driver's license preferred
  • System Emergency Assignment required

Work Rights

Not specified

Tailored Resume

Cover Letter