Customer Support And Reports & Analysis Units Supervisor

North Carolina Department of Health and Human Services

Unknown, NC, US
Base: $52,592 - $92,036; recruitment range: $55,59...
Supervision of subordinate work
Interpretation of policy and procedures
Management of customer service unit
The primary purpose of the position is to oversee the day-to-day operations of the Customer Support Unit and Reports & Analysis Unit

Job Summary

  • The primary purpose of the position is to oversee the day-to-day operations of the Customer Support Unit and Reports & Analysis Unit.
  • This position must plan, assign, manage/review subordinate work and utilize Human Resources policy to manage and develop staff.
  • The State of North Carolina offers excellent comprehensive benefits including health insurance, retirement plans, and paid parental leave.

Matching Summary

The primary purpose of the position is to oversee the day-to-day operations of the Customer Support Unit and Reports & Analysis Unit.

Salary

Base: $52,592 - $92,036; Recruitment Range: $55,592 - $60,000; Benefits: Health insurance, retirement plans, NCFlex program, paid vacation and sick leave

Skills & Requirements

Must-have

  • supervision of subordinate work
  • interpretation of policy and procedures
  • management of customer service unit
  • oversight of reports and analysis unit

Nice-to-have

  • experience with Microsoft Office software
  • knowledge of Client Services Data Warehouse
  • analytical thinking and resource management
  • demonstrated decision making skills

Key Requirements

  • Bachelor's degree from an accredited institution
  • Three years of experience related to the area of assignment
  • Understanding of complex program policies and federal regulations

Work Rights

Not specified

Tailored Resume

Cover Letter