Manager, Capacity Planning & Operational Forecasting

Manulife Financial Corporation

Montreal, Quebec, Canada
Base: $79,700.00 - $129,700.00 cad; bonus/equity: ...
Hybrid
7-10 years capacity planning experience
Power bi dashboard development
Workload-to-fte modeling expertise
The role leads the development of enterprise-level capacity planning models to ensure operational scalability and financial alignment across the organization

Job Summary

  • The role leads the development of enterprise-level capacity planning models to ensure operational scalability and financial alignment across the organization.
  • Candidates will partner with Finance and Operational Leadership to synchronize capacity plans with budgets and drive strategic investment decisions.
  • Manulife offers a flexible hybrid work environment with comprehensive benefits including health coverage, retirement savings, and wellness programs.

Matching Summary

The role leads the development of enterprise-level capacity planning models to ensure operational scalability and financial alignment across the organization.

Salary

Base: $79,700.00 - $129,700.00 CAD; Bonus/Equity: Incentive compensation tied to performance available; Benefits: Health, dental, pension, paid time off included

Skills & Requirements

Must-have

  • 7-10 years capacity planning experience
  • Power BI dashboard development
  • Workload-to-FTE modeling expertise
  • Finance budget synchronization
  • Team leadership and mentorship

Nice-to-have

  • SQL knowledge for scenario analysis
  • Experience with Amazon Connect or NICE
  • Cloud analytics platform familiarity
  • Automation workflow integration skills
  • Multi-day back-office environment experience

Key Requirements

  • 7-10 years in capacity planning or forecasting
  • Formal people leadership experience required
  • Proficiency in Power BI and SQL preferred

Work Rights

Not specified

Tailored Resume

Cover Letter