Manager, Customer Experience

Fanaticsfbg

Denver, CO, United States
Not specified; ranges vary by geographical zone; i...
On-site
8+ years operations experience
Manage customer experience team leads
Cross-functional collaboration skills
The role involves leading the sportsbook and casino customer experience function to ensure high satisfaction for a global fan base

Job Summary

  • The role involves leading the sportsbook and casino customer experience function to ensure high satisfaction for a global fan base.
  • Candidates will manage a team of leads and agents while partnering with product and engineering teams to improve customer journeys.
  • The position requires passing state gaming regulatory licensing mandates and may involve occasional travel for team building and events.

Matching Summary

The role involves leading the sportsbook and casino customer experience function to ensure high satisfaction for a global fan base.

Salary

Not specified; Ranges vary by geographical zone; Includes base, bonus, and benefits

Skills & Requirements

Must-have

  • 8+ years operations experience
  • Manage Customer Experience Team Leads
  • Cross-functional collaboration skills
  • Recruit and hire CX staff
  • Analyze team performance indicators

Nice-to-have

  • Experience with online gaming tools
  • Entrepreneurial spirit in dynamic business
  • Deep empathy for customer experience
  • Strategic thinker with problem-solving skills
  • Affinity toward technology as enabler

Key Requirements

  • 8+ years' experience in operations
  • Pass required state gaming regulatory licensing
  • Bachelor's degree or equivalent experience
  • Experience with proprietary gaming tools preferred

Work Rights

Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies

Tailored Resume

Cover Letter