The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Essential functions include ensuring service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
Candidates must be dependable with strong attention to detail and possess the ability to rotate shifts as needed.
Matching Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
High school diploma required
Strong computer navigation skills
Ability to work rotating shifts
Fast-paced high production environment
Effective verbal and written communication
Nice-to-have
Three to six months relevant experience
Demonstrate empathy and build rapport
Flexible and adapt to changes quickly
Team member with independent capability
Patience in customer contact situations
Key Requirements
High school diploma
Three to six months of relevant experience preferred
Strong PC knowledge and computer navigation skills