Product Technical Support Analyst Senior

Fidelity National Information Services

Puerto Rico
Hybrid
Service desk operations experience
Enterprise ticketing platform proficiency
Windows os diagnosis and resolution
This role offers the opportunity to provide senior-level support across applications, endpoints, and core services within a high-performing service desk team

Job Summary

  • This role offers the opportunity to provide senior-level support across applications, endpoints, and core services within a high-performing service desk team.
  • The position requires sound judgment to handle escalations, document work clearly, and assist peers in navigating complex technical calls.
  • FIS provides a modern, international work environment built on collaboration, flexibility, and respect with varied and challenging work to grow technical skillsets.

Matching Summary

This role offers the opportunity to provide senior-level support across applications, endpoints, and core services within a high-performing service desk team.

Skills & Requirements

Must-have

  • Service desk operations experience
  • Enterprise ticketing platform proficiency
  • Windows OS diagnosis and resolution
  • Printer and scanner troubleshooting
  • Clear written and verbal communication

Nice-to-have

  • Background in technical call centers
  • Experience with mobile device support
  • Modern authentication solutions knowledge
  • Account lifecycle maintenance skills
  • Collaborative team environment preference

Key Requirements

  • Proven experience with service desk operations
  • Strong technical depth in Windows environments
  • Ability to work independently with sound judgment

Work Rights

Must be located in Puerto Rico

Tailored Resume

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