Operations Experience Manager

Home Depot

Rochester Hills, US
Order fulfillment execution
Inbound freight processes
Shrink action plans
Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team

Job Summary

  • Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team.
  • This role drives operational excellence by physically executing inbound freight processes, auditing receiving procedures, and implementing Shrink Action Plans.
  • Ops XMs provide input to store leadership on associate performance, talent planning, and selection, while championing a safe working environment.

Matching Summary

Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes, leading the Order Fulfillment team.

Skills & Requirements

Must-have

  • Order Fulfillment execution
  • Inbound freight processes
  • Shrink Action Plans
  • Manager on Duty functions
  • Customer service excellence
  • Safety standards adherence

Nice-to-have

  • Champion GET culture
  • Drive associate morale
  • Voice of the Associate initiatives
  • Talent planning input

Key Requirements

  • 1 year relevant work experience
  • Management of people
  • Retail operations experience
  • Must be 18 years of age or older
  • Legally permitted to work in the United States
  • Flexible schedule availability

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter