Front Office Duty Manager

Sofitel Sydney Wentworth

Singapore, Singapore
On-site
Guest arrival and departure experience
Manage daily lobby operations
Incident management and resolution
The position is responsible for conducting all teams partaking in a guest’s arrival and departure, acting as the center of all communication and action during any irregular incident

Job Summary

  • The position is responsible for conducting all teams partaking in a guest’s arrival and departure, acting as the center of all communication and action during any irregular incident.
  • Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes, aiming to achieve set scores and goals.
  • Benefits include a 5-day work week, duty meals, colleague discounts, flexible benefits, medical and wellness benefits, comprehensive insurance, and career development opportunities.

Matching Summary

The position is responsible for conducting all teams partaking in a guest’s arrival and departure, acting as the center of all communication and action during any irregular incident.

Skills & Requirements

Must-have

  • Guest arrival and departure experience
  • Manage daily lobby operations
  • Incident management and resolution
  • Upsell and cross-sell opportunities

Nice-to-have

  • Classic colonial design
  • Legendary heritage and iconic service
  • Discerning travellers
  • Old-world grandeur infused with unique charm

Key Requirements

  • Diploma or Degree in hospitality or related field
  • Minimum 5 years relevant experience
  • At least 2 years at management level
  • Excellent communication skills in English
  • Ability to communicate in a second language

Work Rights

Not specified

Tailored Resume

Cover Letter