Ai And Experience Orchestration Director

Genesys

Amsterdam, Netherlands
On-site
Ai-powered customer experience expertise
Genesys native ai portfolio
Sales territory and account planning
Genesys is seeking an AI and Experience Orchestration Director in Amsterdam to leverage AI capabilities in enhancing customer experiences. The role requires deep expertise in AI and customer experience, along with strong leadership and sales collaboration skills

Job Summary

  • As an AI and Experience Orchestration Director focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions like Genesys Agentic AI to core account teams and our clients.
  • You will partner with core account executives on territory and account planning, pipeline generation, opportunity management, and forecasting to exceed sales targets.
  • You will run point on Customer Workshops that are focused on developing AI Use Cases and Pilots and be the voice of the customer and the field with relevant cross-functional teams.

Matching Summary

Match Score: 85

Genesys is seeking an AI and Experience Orchestration Director in Amsterdam to leverage AI capabilities in enhancing customer experiences. The role requires deep expertise in AI and customer experience, along with strong leadership and sales collaboration skills.

Skills & Requirements

Must-have

  • AI-powered customer experience expertise
  • Genesys native AI portfolio
  • Sales territory and account planning
  • Customer workshops for AI use cases

Nice-to-have

  • Empathy and collaboration
  • Team player with MEDDPICC awareness
  • Challenging the status quo for innovation

Key Requirements

  • 12+ years of relevant professional experience in Software / Cloud / AI
  • Proven experience and expertise in AI-powered customer experience
  • Fluency in both Dutch and English
  • Experience in sales overlay or subject matter expert roles

Work Rights

Not specified

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