Customer Service Representative

fgcplus

Davao City, Philippines
Base: competitive pyy including incentives + gener...
On-site
Handling inbound donor inquiries
Proactive donor outreach via phone and email
Processing tax receipts and vouchers
FGC+ is committed to transforming US businesses through all-inclusive outsourcing solutions and fostering a nurturing environment focused on work-life balance and continuous learning

Job Summary

  • FGC+ is committed to transforming US businesses through all-inclusive outsourcing solutions and fostering a nurturing environment focused on work-life balance and continuous learning.
  • The role involves being the first point of contact for donors, managing inquiries, appointments, follow-ups, and issuing tax-related documents to ensure a seamless donor experience.
  • The company offers a competitive compensation package including Day 1 HMO, incentives, allowances, statutory benefits, paid leave, onsite medical support, and employee engagement programs.

Matching Summary

FGC+ is committed to transforming US businesses through all-inclusive outsourcing solutions and fostering a nurturing environment focused on work-life balance and continuous learning.

Salary

Base: Competitive pay including incentives and generous allowances; Bonus/Equity: Not specified; Benefits: Day 1 HMO, statutory government benefits, 25 days paid leave, 13th month pay, onsite medical support

Skills & Requirements

Must-have

  • Handling inbound donor inquiries
  • Proactive donor outreach via phone and email
  • Processing tax receipts and vouchers
  • Maintaining accurate donor records
  • Working onsite during graveyard shifts
  • Strong written and verbal communication

Nice-to-have

  • Solution-driven approach to issues
  • Tech-savvy with new systems
  • Keen attention to detail
  • Flexible and adaptable mindset
  • Providing personalized professional service

Key Requirements

  • College degree or some college education
  • 1–2 years BPO experience in client service or sales
  • Ability to work graveyard shifts
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter