Senior Customer Operations Manager

Uline

Kenosha, WI, US
Not specified; multiple bonus programs available; ...
Bachelor's degree required
5+ years customer service experience
2+ years management role experience
The Senior Customer Operations Manager will manage backorder and custom/drop-ship operations with a focus on quality, speed, and accuracy

Job Summary

  • The Senior Customer Operations Manager will manage backorder and custom/drop-ship operations with a focus on quality, speed, and accuracy.
  • Uline offers comprehensive benefits including complete health insurance, a 401(k) with a 6% employer match starting day one, and multiple bonus programs.
  • This role requires travel to Uline's North American branches and vendors to enhance customer service processes and resolve issues quickly.

Matching Summary

The Senior Customer Operations Manager will manage backorder and custom/drop-ship operations with a focus on quality, speed, and accuracy.

Salary

Not specified; Multiple bonus programs available; Complete health insurance coverage and 401(k) with 6% employer match

Skills & Requirements

Must-have

  • Bachelor's degree required
  • 5+ years customer service experience
  • 2+ years management role experience
  • Order Entry system knowledge
  • Purchase Order Systems proficiency
  • Microsoft Office knowledge

Nice-to-have

  • Strong vendor relationship building
  • Analytical mindset for trends
  • Customer-focused leadership style
  • Collaborative cross-team work
  • Commitment to quality and speed

Key Requirements

  • Bachelor's degree
  • 5+ years in Customer Service or Product Management
  • 2+ years in a management role
  • Knowledge of Order Entry systems
  • Knowledge of Purchase Order Systems
  • Proficiency in Microsoft Office

Work Rights

Must pass pre-employment hair follicle drug screening

Tailored Resume

Cover Letter