Manages the end-to-end shipment process in compliance with company procedures and customer agreements, owning all customer issues for timely and effective resolution
Job Summary
Manages the end-to-end shipment process in compliance with company procedures and customer agreements, owning all customer issues for timely and effective resolution.
Serves as the primary point of contact for key customers, ensuring smooth execution of the logistics lifecycle while focusing on voice of customer, process efficiency, and business growth.
Actively builds strong customer relationships, understands their business needs, and proactively identifies and executes upselling opportunities.
Matching Summary
Manages the end-to-end shipment process in compliance with company procedures and customer agreements, owning all customer issues for timely and effective resolution.
Skills & Requirements
Must-have
end-to-end shipment process management
customer issue resolution
customer relationship building
service delivery excellence
high-quality data management
Nice-to-have
continuous improvement mindset
energetic and well-organized
self-initiated and driven
diverse and inclusive workplace
Key Requirements
1 year experience in Supply Chain/Operation/Customer Experience
Native Vietnamese and Professional English proficiency
Bachelor's Degree in Logistics/Supply Chain preferred