Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs and upgrades
Job Summary
Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs and upgrades.
Acts as intermediary and field escalation focal point between customer and Division, providing technical support and documentation to field engineers.
Generates and presents system performance data, including metrics such as MTBF, MTBI and Availability, and supports GPS in the generation of documentation.
Matching Summary
Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs and upgrades.
Salary
Base: $96,000.00 - $132,000.00; Bonus/Equity: Participation in a bonus and a stock award program, as applicable; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Customer technical support
Field escalation focal point
System performance data generation
Technical documentation review
New hardware/software support
Nice-to-have
Materials science and engineering expertise
Innovative solutions for customers
Supportive work culture
Continuous learning and development
Key Requirements
Conceptual and practical expertise in own discipline
Knowledge of best practices and market differentiation
Experience solving complex problems
Ability to work within broad guidelines and policies
Experience explaining difficult or sensitive information