Customer Remediation Program Lead- 18 Months Fixed Term Contract

ING

Australia
End-to-end remediation program leadership
Retail banking operations
Regulatory alignment
This role sits at the heart of a major transformation aimed at delivering a high priority customer remediation program, strengthening our control environment, and ensuring we deliver fair, consistent, and customer centric outcomes at scale

Job Summary

  • This role sits at the heart of a major transformation aimed at delivering a high priority customer remediation program, strengthening our control environment, and ensuring we deliver fair, consistent, and customer centric outcomes at scale.
  • You’ll partner closely with senior leaders across 1LoD and 2LoD, guiding teams through ambiguity, resolving critical dependencies, and ensuring our approach is fully aligned with regulatory expectations and ING’s customer promise.
  • As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

Matching Summary

This role sits at the heart of a major transformation aimed at delivering a high priority customer remediation program, strengthening our control environment, and ensuring we deliver fair, consistent, and customer centric outcomes at scale.

Skills & Requirements

Must-have

  • end-to-end remediation program leadership
  • retail banking operations
  • regulatory alignment
  • stakeholder influence and alignment
  • customer centric outcomes

Nice-to-have

  • driving sustainable change
  • simplifying complexity
  • gender equality employer
  • family inclusive workplace

Key Requirements

  • 18 months fixed term contract
  • Senior program leader experience
  • Large, complex, multi-stream initiatives experience
  • Proven understanding of RG277
  • Risk management experience
  • High attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter