Operations Experience Manager

Home Depot

Natick, Massachusetts, US
Base: $50,000 - $65,000; bonus/equity: not specifi...
Order fulfillment execution
Inbound freight processes
Shrink action plans implementation
Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes

Job Summary

  • Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes.
  • This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience.
  • Ops XMs provide input to store leadership on associate performance, talent planning, and selection, and coach and train associates on company policies, safety procedures, and customer service.

Matching Summary

Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes.

Salary

Base: $50,000 - $65,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Order Fulfillment execution
  • Inbound freight processes
  • Shrink Action Plans implementation
  • Manager on Duty functions
  • Customer service excellence
  • Safety procedures adherence

Nice-to-have

  • Champion GET culture
  • Talent acquisition input
  • Associate voice initiatives
  • Merchandising strategy review

Key Requirements

  • 1 year relevant work experience
  • Management of people experience
  • Retail operations experience
  • Must be 18 years of age or older
  • Legally permitted to work in the United States

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter