Technical Quality Assurance Specialist

MARSH MCLENNAN

Bogotá, Colombia
Competitive market salary; not specified; local co...
Hybrid (3 days in-office, 2 days remote)
Zendesk configuration and integration
Functional and regression testing execution
Api and rest integration knowledge
Marsh McLennan is seeking a Technical Quality Assurance Specialist in Bogotá, Colombia, to ensure technical and functional quality within their Service Center ecosystem, focusing on the Zendesk platform. The role involves coordinating configurations, conducting tests, and collaborating on continuous improvement, all while operating in a hybrid work environment

Job Summary

  • The role focuses on ensuring the technical and functional quality of the Service Center ecosystem with a primary emphasis on Zendesk.
  • Responsibilities include designing test plans, managing system integrations, and monitoring technical performance to optimize user experience.
  • Candidates must be trilingual in Portuguese, English, and Spanish with at least three years of experience in technical quality assurance.

Matching Summary

Match Score: 85

Marsh McLennan is seeking a Technical Quality Assurance Specialist in Bogotá, Colombia, to ensure technical and functional quality within their Service Center ecosystem, focusing on the Zendesk platform. The role involves coordinating configurations, conducting tests, and collaborating on continuous improvement, all while operating in a hybrid work environment.

Salary

Competitive market salary; Not specified; Local corporate benefits

Skills & Requirements

Must-have

  • Zendesk configuration and integration
  • Functional and regression testing execution
  • API and REST integration knowledge
  • Trilingual proficiency in Portuguese English Spanish

Nice-to-have

  • ISTQB or Six Sigma certification
  • Agile methodology experience
  • Proactive continuous improvement mindset
  • Strong technical documentation skills

Key Requirements

  • Bachelor's degree in Systems Engineering or related field
  • Minimum 3 years of technical QA experience
  • Advanced Zendesk platform expertise
  • JIRA and TestRail tool proficiency

Work Rights

Not specified

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