TECHNICIAN

IX MOBILE PTE. LTD.

Singapore, Singapore
Troubleshooting and diagnostic skills
Repair and replacement of defective parts
Customer communication via phone or whatsapp
The role involves performing troubleshooting, inspections, and examinations based on customer complaints or actual diagnostics

Job Summary

  • The role involves performing troubleshooting, inspections, and examinations based on customer complaints or actual diagnostics.
  • Employees are responsible for repairing devices, replacing defective parts, and updating software within expected repair times.
  • Technicians must adhere to OEM and company SOPs while meeting key performance indicators such as repair turnaround time.

Matching Summary

Match Score: 85

The role involves performing troubleshooting, inspections, and examinations based on customer complaints or actual diagnostics.

Skills & Requirements

Must-have

  • Troubleshooting and diagnostic skills
  • Repair and replacement of defective parts
  • Customer communication via phone or WhatsApp
  • Adherence to OEM and company SOPs
  • Meeting repair turnaround time KPIs

Nice-to-have

  • Software upgrading capabilities
  • Quality assurance mindset
  • Neatness in technical workspace management

Key Requirements

  • Ability to contact customers for quotations and status updates
  • Experience with service repair systems and reporting common faults
  • Commitment to maintaining a tidy technical table at end of day

Work Rights

Not specified

Tailored Resume

Cover Letter