Lead Digital Operations Support Analyst - New Product Introduction (npi)

Caterpillar of Australia

Chicago, IL, US
Base: $128,470.00 - $208,770.00; bonus/equity: inc...
Digital operations support
New product introduction
Field readiness
Lead digital NPI field readiness activities to ensure products are supportable, diagnosable, and service-ready prior to launch

Job Summary

  • Lead digital NPI field readiness activities to ensure products are supportable, diagnosable, and service-ready prior to launch.
  • Design and lead structured field follow programs for newly released digital products, establishing 30/60/90 day early-life monitoring plans.
  • Monitor early field performance using telemetry, support data, as well as dealer & customer feedback, leading root cause analysis and corrective actions.

Matching Summary

Lead digital NPI field readiness activities to ensure products are supportable, diagnosable, and service-ready prior to launch.

Salary

Base: $128,470.00 - $208,770.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, EAP, disability, life insurance, parental leave, adoption benefits, tuition reimbursement

Skills & Requirements

Must-have

  • Digital Operations Support
  • New Product Introduction
  • Field Readiness
  • Issue Resolution
  • Telemetry Data Analysis
  • Cross-functional Collaboration

Nice-to-have

  • Problem Solving
  • Effective Communications
  • Customer Enablement
  • Knowledge Management Standards

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Extensive experience supporting digital products
  • Experience with telemetry and support data
  • Familiarity with agile development
  • Experience working with NPI processes

Work Rights

Not specified

Tailored Resume

Cover Letter