Customer Support Specialist (f/m)

modjo.ai

Paris, France
On-site
2+ years customer support experience
Fluent in french and english
Experience with apis and logs
The role involves delivering fast, high-quality technical support while acting as the frontline bridge between users and the product

Job Summary

  • The role involves delivering fast, high-quality technical support while acting as the frontline bridge between users and the product.
  • You will own the full support lifecycle, triage complex technical issues, and collaborate daily with the Engineering team to ensure resolutions.
  • This position requires a strong technical mindset to investigate API integrations, debug bugs, and translate customer needs into actionable engineering tasks.

Matching Summary

The role involves delivering fast, high-quality technical support while acting as the frontline bridge between users and the product.

Skills & Requirements

Must-have

  • 2+ years customer support experience
  • Fluent in French and English
  • Experience with APIs and logs

Nice-to-have

  • AI-builder mindset for automation
  • CRM integration knowledge
  • Entrepreneurial initiative and ownership

Key Requirements

  • 2+ years of customer support experience
  • Fluency in French and English
  • SaaS or startup environment background

Work Rights

Not specified

Tailored Resume

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