Director, Consumer Experience Design Strategy And Insights
Memorial Hermann
Houston, Texas, US
5 years journey mapping experience
5 years team leadership experience
Service blueprinting and journey mapping
The Director of Consumer Experience Design leads a team to envision, design, and deliver human-centric experiences across all Memorial Hermann care settings
Job Summary
The Director of Consumer Experience Design leads a team to envision, design, and deliver human-centric experiences across all Memorial Hermann care settings.
This role requires synthesizing abstract ideas into actionable steps while utilizing data and consumer insights to drive efficiencies and reduce friction.
The position reports to the Vice President of Consumer Experience and partners with executive leaders to obtain buy-in on consumer experience initiatives.
Matching Summary
The Director of Consumer Experience Design leads a team to envision, design, and deliver human-centric experiences across all Memorial Hermann care settings.
Skills & Requirements
Must-have
5 years journey mapping experience
5 years team leadership experience
Service blueprinting and journey mapping
Human-centered design principles
Quantitative and qualitative analysis
Nice-to-have
Master's degree in related field
Storytelling for C-suite executives
Comfort with ambiguity
Strategic business acumen
Cross-functional stakeholder collaboration
Key Requirements
Bachelor's degree required; Master's preferred
Five years of experience in customer experience strategy
Five years of demonstrated team leadership experience