Guest Experience Manager - Food & Beverage

Four Seasons Hotels Ltd

Mumbai, India
2 years guest services experience
High school diploma or degree
F&b reservation process management
The role serves as the Guest Relations Manager on Duty, overseeing all property operations to ensure the highest levels of hospitality

Job Summary

  • The role serves as the Guest Relations Manager on Duty, overseeing all property operations to ensure the highest levels of hospitality.
  • Candidates will manage the flow of questions, direct guests within the AER venue, and handle the reservation process and desk management.
  • The position requires leading teams with integrity, resolving conflicts, and maintaining a strong working relationship with all departments.

Matching Summary

The role serves as the Guest Relations Manager on Duty, overseeing all property operations to ensure the highest levels of hospitality.

Skills & Requirements

Must-have

  • 2 years guest services experience
  • High school diploma or degree
  • F&B reservation process management
  • Guest complaint resolution skills
  • Team leadership and supervision

Nice-to-have

  • Luxury hospitality background
  • Strong interpersonal communication
  • Ability to work in high-demand times
  • Cultural sensitivity and global mindset
  • Proactive problem-solving attitude

Key Requirements

  • High school diploma or GED
  • 2 years experience in guest services
  • 2-year degree in Hotel Management (no experience required)
  • Experience in front desk or related professional area

Work Rights

Not specified

Tailored Resume

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