Customer Success Engineer

DARKTRACE AUSTRALIA PTY

Vancouver, Canada
Base: $90,000-$120,000 cad; bonus/equity: commissi...
Technical product solutions expertise
Cybersecurity platform knowledge
Customer-facing technical role
The Customer Success Engineer is a critical customer-facing technical role focused on supporting adoption and value delivery of the Darktrace cybersecurity platform

Job Summary

  • The Customer Success Engineer is a critical customer-facing technical role focused on supporting adoption and value delivery of the Darktrace cybersecurity platform.
  • Darktrace offers a proactive AI-driven cybersecurity solution protecting nearly 10,000 organizations globally with over 2,400 employees supporting its platform and services.
  • The compensation includes a base salary range of $90,000 to $120,000 CAD plus commission with benefits such as 100% medical, dental, vision insurance, paid parental leave, life insurance, and an Employee Assistance Program.

Matching Summary

The Customer Success Engineer is a critical customer-facing technical role focused on supporting adoption and value delivery of the Darktrace cybersecurity platform.

Salary

Base: $90,000-$120,000 CAD; Bonus/Equity: Commission 80/20 split; Benefits: 100% medical, dental, vision insurance plus dependents, paid parental leave, life insurance, Employee Assistance Program

Skills & Requirements

Must-have

  • Technical product solutions expertise
  • Cybersecurity platform knowledge
  • Customer-facing technical role
  • Cloud networking (AWS, Azure, GCP)
  • Deployment discovery and architecture reviews
  • Strong communication and collaboration skills

Nice-to-have

  • Consultative guidance on cybersecurity priorities
  • Experience with Email Security and Incident Response
  • Mentorship within technical teams
  • Presentation and documentation skills
  • Strategic thinking and value delivery mindset

Key Requirements

  • 2+ years relevant experience
  • Cybersecurity industry experience preferred
  • Relevant Darktrace and external certifications
  • Experience in cloud and on-premise networking
  • Confident polished communicator

Work Rights

Not specified

Tailored Resume

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