Director, Customer Success, Cx

NiCE

Remote, United States
Not specified; not specified; not specified
Fully remote
10+ years customer success experience
5+ years nice cxone platform expertise
Manage 10m+ arr strategic accounts
NiCE is seeking a Director of Customer Success to lead strategic account engagement with top-tier enterprise clients in a fully remote capacity. The ideal candidate will have extensive experience in customer success and SaaS platforms, driving customer value and adoption of AI-powered solutions

Job Summary

  • This role involves leading strategic account engagement across a portfolio of top-tier enterprise clients to deliver measurable value.
  • The successful candidate will act as a trusted advisor to C-level stakeholders while orchestrating cross-functional teams for exceptional service delivery.
  • Key responsibilities include driving the adoption of AI features such as Co-Pilot, virtual agents, and bots to enhance customer business outcomes.

Matching Summary

Match Score: 85

NiCE is seeking a Director of Customer Success to lead strategic account engagement with top-tier enterprise clients in a fully remote capacity. The ideal candidate will have extensive experience in customer success and SaaS platforms, driving customer value and adoption of AI-powered solutions.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 10+ years Customer Success experience
  • 5+ years NICE CXone platform expertise
  • Manage 10M+ ARR strategic accounts
  • Drive Net Revenue Retention strategies
  • Lead AI automation adoption initiatives

Nice-to-have

  • MBA preferred qualification
  • Experience with global enterprise clients
  • Strong C-level stakeholder relationship skills
  • Proactive issue resolution capabilities

Key Requirements

  • Bachelor's degree in Business or IT required
  • 10+ years in SaaS or CCaaS Customer Success
  • 5+ years managing NICE CXone or similar platforms
  • Proven track record with global enterprise accounts

Work Rights

Not specified

Tailored Resume

Cover Letter