Level Ii Representative

North Carolina Department of Health and Human Services

Martin County, NC, US
Base: $37,377 - $65,408; bonus/equity: not specifi...
High school diploma or ged
Four years of related administrative experience
Experience working in a call center setting
The position is located within the Customer Support Call Center in Martin County, NC, handling a fast-paced, high-volume flow of incoming calls

Job Summary

  • The position is located within the Customer Support Call Center in Martin County, NC, handling a fast-paced, high-volume flow of incoming calls.
  • Primary responsibilities include providing accurate case information, updating demographic records in the ACTS system, and explaining child support processes to callers.
  • The State of North Carolina offers comprehensive benefits including health insurance, retirement plans, paid vacation, sick leave, and parental leave.

Matching Summary

The position is located within the Customer Support Call Center in Martin County, NC, handling a fast-paced, high-volume flow of incoming calls.

Salary

Base: $37,377 - $65,408; Bonus/Equity: Not specified; Benefits: Comprehensive health, retirement, NCFlex, paid leave

Skills & Requirements

Must-have

  • High school diploma or GED
  • Four years of related administrative experience
  • Experience working in a call center setting

Nice-to-have

  • Data entry experience
  • Customer service in office or medical setting
  • Knowledge of child support systems

Key Requirements

  • High school or GED diploma required
  • Four years of related administrative experience required
  • Criminal background check may be required

Work Rights

Not specified

Tailored Resume

Cover Letter