Analyst, Digital Support

Civil Aviation Authority of New Zealand

Queenstown, New Zealand
Base: $83,600 - $102,302; bonus/equity: not specif...
On-site
L1 and l2 technical support experience
Modern hardware and software knowledge
Microsoft 365 environment proficiency
The Civil Aviation Authority of New Zealand is seeking an Analyst for Digital Support in Queenstown, New Zealand. This role involves providing technical support in a hands-on environment, focusing on ICT systems and customer service while promoting a culture of safety and professionalism

Job Summary

  • The role serves as the primary contact for digital and ICT support, providing first and second line troubleshooting across diverse technology environments.
  • Employees will engage in daily workplace walk-arounds to proactively identify and resolve issues before they impact colleagues at Queenstown airport and nationwide locations.
  • The position offers 5 weeks of annual leave, matching KiwiSaver contributions up to 4%, and requires participation in an after-hours on-call roster.

Matching Summary

Match Score: 85

The Civil Aviation Authority of New Zealand is seeking an Analyst for Digital Support in Queenstown, New Zealand. This role involves providing technical support in a hands-on environment, focusing on ICT systems and customer service while promoting a culture of safety and professionalism.

Salary

Base: $83,600 - $102,302; Bonus/Equity: Not specified; Benefits: 5 weeks annual leave, 4% KiwiSaver match, sick leave, domestic leave, vision assistance, flu vaccinations, EAP

Skills & Requirements

Must-have

  • L1 and L2 technical support experience
  • Modern hardware and software knowledge
  • Microsoft 365 environment proficiency
  • Cloud infrastructure understanding
  • Customer service best practice application
  • Strong written and verbal communication skills

Nice-to-have

  • Proactive issue identification mindset
  • Vendor and service provider liaison skills
  • Adaptability to changing environments
  • Collaborative team player attitude

Key Requirements

  • Relevant ICT certification required
  • Full and clean driver's license essential
  • Willingness to participate in on-call roster
  • Experience in technical digital or ICT support role

Work Rights

Not specified

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