Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia
Job Summary
Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia.
As a Lead IT Engineer - Service Management, you will own and evolve Nubank’s IT Service Management practice end to end, enabling engineering teams to focus on high-impact work while maintaining strong operational controls in a regulated environment.
The role offers greenfield, high-visibility scope to define ITSM at Nubank’s scale, direct exposure to senior leadership, and a culture that values ownership without unnecessary bureaucracy.
Matching Summary
Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia.
Skills & Requirements
Must-have
ITIL v4 process implementation
ITSM toolchain configuration
Incident and change management
Operational KPI tracking
Cross-functional collaboration
Service catalog and SLA definition
Nice-to-have
Experience in fintech or regulated industries
Familiarity with COBIT and ISO 20000
Security and platform engineering partnership
Fluent English
Service management culture promotion
Key Requirements
7+ years experience in IT service management
ITIL 4 Foundation or Managing Professional certification
Proven track record building or transforming ITSM practices