Strategic account support and escalation management
Root cause analysis and failure trend analysis
This senior technical leadership role is responsible for driving service excellence and business insight across the HP PageWide XL and DesignJet portfolios
Job Summary
This senior technical leadership role is responsible for driving service excellence and business insight across the HP PageWide XL and DesignJet portfolios.
The incumbent acts as the primary escalation owner for high-impact situations, combining hands-on break-fix expertise with structured root-cause analysis.
Key responsibilities include delivering face-to-face technical training at the Singapore Large Format Training Center and translating service data into actionable business insights.
Matching Summary
Match Score: 75
This senior technical leadership role is responsible for driving service excellence and business insight across the HP PageWide XL and DesignJet portfolios.
Skills & Requirements
Must-have
HP PageWide XL and DesignJet technologies
Strategic account support and escalation management
Root cause analysis and failure trend analysis
Face-to-face channel training delivery
Service data analytics and KPI definition
Nice-to-have
Executive-level communication skills
Value-Based Delivery (VBD) planning
Cross-functional collaboration with GTM teams
Strong customer-centric mindset
Digital fluency in service operations
Key Requirements
Minimum 10+ years of relevant experience
Bachelor's or Graduate Degree in Engineering
Proven experience in large-format printing environments
Expertise in strategic account support and complex escalations
Hands-on technical expertise in print quality and reliability