Support And Services Operations Manager

Temporal Technologies

Remote
Base: $176,000-$220,000; bonus/equity: eligible fo...
Remote
Scalable support processes
Customer health analytics
Gtm systems integration
Temporal Technologies is seeking a Senior Support and Services Operations Analyst to enhance customer support processes while migrating to a new platform. The role demands a strong technical background, particularly in data analysis and customer support systems, to optimize operational workflows and improve the customer experience

Job Summary

  • As the Senior Support and Services Operations Analyst, you’ll be responsible for building scalable processes, systems, and insights that empower our Support organization to deliver exceptional experiences for customers using Temporal Cloud.
  • This role sits at the intersection of Support, RevOps, and Product, and will focus on optimizing workflows, automating reporting, and integrating customer health data into our broader GTM systems.
  • The estimated pay range for this role is $176,000-$220,000 and this role is eligible to participate in Temporal's equity plan.

Matching Summary

Match Score: 85

Temporal Technologies is seeking a Senior Support and Services Operations Analyst to enhance customer support processes while migrating to a new platform. The role demands a strong technical background, particularly in data analysis and customer support systems, to optimize operational workflows and improve the customer experience.

Salary

Base: $176,000-$220,000; Bonus/Equity: Eligible for equity plan; Benefits: U.S. Benefits listed

Skills & Requirements

Must-have

  • Scalable support processes
  • Customer health analytics
  • GTM systems integration
  • Support capacity planning
  • Support tools and automations SME
  • SQL and BigQuery fluency

Nice-to-have

  • Improving developer experience
  • Building open-source communities
  • Challenging standard thinking

Key Requirements

  • Experience with Salesforce and customer support platforms
  • High data fluency with hands-on experience in SQL and BigQuery
  • Able to manage structured processes across multiple functions

Work Rights

Not specified

Tailored Resume

Cover Letter