Senior Associate Customer Success Manager - Paradox

Workday

London, United Kingdom
Fully remote
Client-facing experience
Technical support
Product training
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • Client-facing experience
  • Technical support
  • Product training
  • Troubleshoot technical challenges
  • Customer satisfaction management
  • Written and verbal communication skills

Nice-to-have

  • Curious minds
  • Courageous collaborators
  • Sun-drenched optimism
  • Empathy
  • Shared enthusiasm

Key Requirements

  • 3+ years client-facing experience
  • Prior experience in a SAAS organization
  • Excellent technology skills
  • Handle multiple priorities/projects/accounts/customer interactions

Work Rights

Not specified

Tailored Resume

Cover Letter