Director, Support Engineering

Together AI

San Francisco, United States
Base: $290,000 - $310,000; equity: startup equity ...
On-site
10+ years support engineering experience
3+ years team management experience
Gpu infrastructure and distributed systems knowledge
This role involves leading a player-coach team responsible for scaling customer support across API and GPU infrastructure domains

Job Summary

  • This role involves leading a player-coach team responsible for scaling customer support across API and GPU infrastructure domains.
  • The position requires deep technical expertise in resolving complex issues like NCCL failures, InfiniBand problems, and billing disputes.
  • Together AI offers competitive compensation including base salary, startup equity, health insurance, and remote work flexibility.

Matching Summary

This role involves leading a player-coach team responsible for scaling customer support across API and GPU infrastructure domains.

Salary

Base: $290,000 - $310,000; Equity: Startup equity included; Benefits: Health insurance and other benefits

Skills & Requirements

Must-have

  • 10+ years support engineering experience
  • 3+ years team management experience
  • GPU infrastructure and distributed systems knowledge
  • API platform and inference support expertise
  • SLA-driven support operations management
  • Root cause analysis and escalation leadership

Nice-to-have

  • Startup mindset with fast-paced environment
  • Strong communication under pressure
  • Experience with Pylon or Zendesk platforms
  • Ability to build processes from scratch
  • Cross-functional partnership skills

Key Requirements

  • 10+ years of support engineering experience
  • 3+ years of people management experience
  • Proven track record in cloud operations leadership

Work Rights

Not specified

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