Patient Service Representative- Privia Imaging

Privia Health

Houston, TX, United States
On-site
2+ years clinical or call center experience
Ehr software navigation proficiency
Hipaa compliance knowledge
The Patient Service Representative serves as the primary point of contact for patients, managing both in-person arrivals and a high volume of telephonic inquiries

Job Summary

  • The Patient Service Representative serves as the primary point of contact for patients, managing both in-person arrivals and a high volume of telephonic inquiries.
  • This role ensures clinical schedules are optimized through efficient check-in/out procedures and proactive phone management while navigating Electronic Health Record systems.
  • The position requires strict adherence to HIPAA guidelines regarding the protection of Personal Health Information in both verbal and digital formats.

Matching Summary

The Patient Service Representative serves as the primary point of contact for patients, managing both in-person arrivals and a high volume of telephonic inquiries.

Skills & Requirements

Must-have

  • 2+ years clinical or call center experience
  • EHR software navigation proficiency
  • HIPAA compliance knowledge
  • High volume phone handling skills
  • Insurance verification expertise

Nice-to-have

  • Empathetic verbal communication style
  • De-escalation techniques for stressed patients
  • Strong organizational multitasking abilities
  • Professional etiquette in patient interactions

Key Requirements

  • High School Graduate or GED
  • 2+ years experience in clinical setting
  • Experience in high-volume medical call center

Work Rights

Not specified

Tailored Resume

Cover Letter