Lead Customer Service Representative

Destination Pet LLC

Base: $15.00ph doe; bonus/equity: tips included; b...
1+ year customer service experience
High school diploma or equivalent
Ability to lift 40 lbs regularly
The role involves leading by example while managing escalated client issues with empathy and heart for both people and their pets

Job Summary

  • The role involves leading by example while managing escalated client issues with empathy and heart for both people and their pets.
  • Employees must be physically capable of standing, walking, climbing stairs, and lifting up to 40 pounds including pet crates and food bags.
  • Full-time benefits include medical, dental, vision, mental health, life, disability, 401K match, and discounted pet insurance.

Matching Summary

The role involves leading by example while managing escalated client issues with empathy and heart for both people and their pets.

Salary

Base: $15.00/hour DOE; Bonus/Equity: Tips included; Benefits: Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, PTO, Discounted Pet Insurance

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • High school diploma or equivalent
  • Ability to lift 40 lbs regularly
  • Availability for evenings weekends holidays
  • Experience training and mentoring others

Nice-to-have

  • Passion for pets and animal care
  • Cool under pressure handling chaos
  • Strong interpersonal communication skills
  • Experience with POS systems
  • Retail or hospitality background

Key Requirements

  • High school diploma required
  • Minimum 1 year customer service experience
  • Must be available evenings weekends and holidays

Work Rights

Not specified

Tailored Resume

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