Manager, Psc Program Operations

J&J FAMILY OF COMPANIES

Pittsburgh, Pennsylvania, United States
Remote
Customer service operations
Performance management
Cross-functional collaboration

Skills & Requirements

Must-have

  • Customer Service Operations
  • Performance Management
  • Cross-Functional Collaboration
  • HIPAA Compliance
  • Process Optimization
  • Team Leadership
  • Operational Compliance

Nice-to-have

  • Data Analytics
  • Training Development
  • Change Management
  • Technical Credibility
  • Emotional Intelligence

Key Requirements

  • Bachelor’s Degree
  • 6 years’ experience in contact center or healthcare operations
  • Proven leadership skills
  • Strong analytical skills
  • Experience with HIPAA compliance
  • Ability to work in a matrix environment

Work Rights

Not specified

Tailored Resume

Cover Letter