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Manager, Psc Program Operations
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J&J FAMILY OF COMPANIES
Pittsburgh, Pennsylvania, United States
Remote
Customer service operations
Performance management
Cross-functional collaboration
Skills & Requirements
Must-have
Customer Service Operations
Performance Management
Cross-Functional Collaboration
HIPAA Compliance
Process Optimization
Team Leadership
Operational Compliance
Nice-to-have
Data Analytics
Training Development
Change Management
Technical Credibility
Emotional Intelligence
Key Requirements
Bachelor’s Degree
6 years’ experience in contact center or healthcare operations
Proven leadership skills
Strong analytical skills
Experience with HIPAA compliance
Ability to work in a matrix environment
Work Rights
Not specified
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