Centralized Call Center Associate Iii - Ortho

Navos

Remote
Base: $21.47 - $31.20 usd; bonus/equity: not speci...
Remote
Escalated health issues
Complex clinics and pediatric patients
Electronic scheduling system (epic)
Navos is seeking a Centralized Call Center Associate III to work remotely, focusing on managing calls related to complex health issues and scheduling appointments in a pediatric setting. The ideal candidate will have strong customer service skills and experience with healthcare and scheduling systems

Job Summary

  • The Centralized Call Center Associate III answers incoming and makes out-bound calls concerning escalated health issues for complex clinics and pediatric patients.
  • The incumbent schedules appointments, tests, and procedures using Epic, adhering to practice protocols, and reviews referral information for completeness.
  • CCCA III has the ability to explore different career paths within the MAC by assisting Quality Specialists, Workforce Specialists, Trainers, Workforce Analysts, and Supervisors.

Matching Summary

Match Score: 85

Navos is seeking a Centralized Call Center Associate III to work remotely, focusing on managing calls related to complex health issues and scheduling appointments in a pediatric setting. The ideal candidate will have strong customer service skills and experience with healthcare and scheduling systems.

Salary

Base: $21.47 - $31.20 USD; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Escalated health issues
  • Complex clinics and pediatric patients
  • Electronic scheduling system (Epic)
  • Medical terminology knowledge
  • Problem-solving within scope

Nice-to-have

  • Exceptional customer service
  • Strong time management skills
  • Diverse age and ethnic population communication
  • Attention to detail

Key Requirements

  • Minimum three (3) years of customer/patient experience
  • OR minimum six (6) months as Call Center Associate II
  • Healthcare and Epic experience

Work Rights

Not specified

Tailored Resume

Cover Letter