Member Experience Manager

EōS Fitness

Encinitas, CA, US
Base: $19.90 - $21.90 usd ph; bonus/equity: not sp...
On-site
Proven customer service experience
Front-line leadership skills
Billing issue resolution
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • This position requires partnering with department managers to train, motivate, and develop front desk staff while maintaining high cleanliness standards.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Base: $19.90 - $21.90 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health insurance, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Proven customer service experience
  • Front-line leadership skills
  • Billing issue resolution
  • Member retention strategies
  • Team training and development
  • Facility operations management

Nice-to-have

  • Fitness industry knowledge
  • Hospitality background
  • Social media platform proficiency
  • Empathy and solution-oriented mindset
  • Fast-paced environment adaptability

Key Requirements

  • Must obtain CPR certification within 30 days
  • Must pass background check
  • Must attend EōS Ethos and Customer Service Training
  • Ability to lift more than 40 lbs
  • Proficiency with fitness management software

Work Rights

Not specified

Tailored Resume

Cover Letter